Administrative Courses

RATE

1.

FRONT OFFICE MANAGEMENT SKILLS

The receptionist or the front office personnel gives impression and picture about the company or organization. It is therefore necessary that such personnel are well-equipped in people relations, and well informed with organizational policies for better representation of the organization at the entry point.

2 Days

2.

WINNING PEOPLE SKILLS FOR PROFESSIONAL EXCELLENCE

The diverse individual difference requires that relating with people, working with people and serving people be done with tact and dynamism. This course offers insight into human behaviour and impact of performance.

2 Days

3.

STRESS MANAGEMENT SKILLS AND PERFORMANCE ENHANCEMENT

The conditions that triggers stress generates multiple effects in people, thereby triggering substandard quality of work. With multi-dimensional approach to private life and work demands the need to cut-out purpose-filled path the higher the output.

2 Days

4.

PERFORMANCE APPRAISAL & EFFECTIVE FEEDBACK SYSTEM

In performing appraisal and giving feedback the thin line between objectivity of actions and personality issue mostly creates tension with misunderstanding and or mishandled opportunities to improve. This course equips participants to develop clear expectations, apply multi-dimensional feedback for performance improvement instead disconnected work relationships. systems.

2 Days

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5.

‘YES I CAN’ CUSTOMER SERVICE FOCUS OREINTATION

Positive attitude for the satisfaction of staff members multiplies it effects to customers. MemCons ‘YES I CAN’ course affects participants internal and external work relations unto satisfaction.

2 Days

6.

TOTAL PRODUCTIVE MANAGEMENT (TPM)

The success of every organization depends on how all departments positively influence productivity. The effective implementation of TPM by all departments builds synergistic relationship among all organizational functions for continuous improvement towards operational excellence.

3 Days

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7.

ROOT CAUSE PROBLEM ELIMINATION (RCPE)

This challenges the belief of addressing office problems with ‘fix quick’ and hasty conclusions. Instead it provides the steps to eliminating unnecessary issues in order to reach the core problem for appropriate solutions. Participants would gain the skills of applying the RCPE work process to eliminate problems using critical thinking exercises, problem solving techniques, and practical cause-and-effect documentation.

2 Days

8.

IMPROVING PRODUCTIVITY AND EFFICIENCY THROUGH CULTURAL CHANGE

Culture serves as a strong influence in organizational behavior determining to a large extent the performance outcomes. This course is designed to equip Senior Management personnel involved in decision and implementation strategies on sustainably improving systems to achieve long-term change.

2 Days

9.

TIME MANAGEMENT

Everyone has 24hours in a day so why do some people seem to get so much more done? An inability to manage time efficiently can leave anyone feeling stressed, overwhelmed, and unproductive. This workshop offers practical techniques that can be used immediately to gain control. Participants will learn how to plan and prioritize more effectively while managing interruptions and distractions.

1 Day

10.

LEADERSHIP SKILLS FOR TEAM LEADERS

Every achieving leader need to be able to effectively blend the value of achieving results with effective communication as well as strategic people management as part of efforts in maintaining achieving teams. This training provides a comprehensive, validated method, for evaluating and training team leaders to ensure they are competent to drive and maintain effective operational team who would be motivated and equipped to deliver achieving results.

3 Days

11.

TEAM BUILDING SKILLS (TBS)

Team building is powerful tool to break down barriers and solve conflicts between employees. Team building activities creates a healthy bond within the team, it makes communication easy. Team bonding training breaks ice especially for new members in the team; it creates confidence in the team. Team building training gives an opportunity to the members to connect with their colleagues in different way, understand them personally and it helps them understand importance collaboration.

2 Days

12.

RELIABILITY-CENTERED STOREROOM MANAGEMENT

Delays in the arrival of parts as well as time spent in locating right materials greatly affect productivity and reliability. Materials and spare parts for equipment are a large cost of any plant’s operating cost. This course covers how to develop effective materials/stores management work processes and critical decisions on material flow, the impact of materials management on reliability, key master data quality, and much more.

2 Days

13.

IMPROVING PRODUCTIVITY AND RELIABILITY THROUGH INTER-DEPARTMENTAL PARTNERSHIP

Meeting or exceeding productivity requires the disciplined implementation of processes and interdepartmental commitment. It is important for departments that are influenced by the processes to understand the entire processes and commit to sustaining winning working strategies. The impact of each department on the whole is key.

2 Days

14.

TPM FOR TOP MANAGEMENT

CEOs, MDs, GM and all Senior Management personnel involved in decision and implementation of TPM are invited to this empowering course on how reliability techniques could become an organization-wide improvement and sustenance program.

1 Day

15.

MICROSOFT EXCEL TRAINING PROGRAM

It doesn’t matter whether you work in the management, maintenance, operation, or supervision roles; you know the industry is constantly changing. The best way to stay ahead of these changes and any related issues that arise is to train and have a plan for them, rather than waiting. Excel Course concentrates on Excel features and techniques that you will be able to apply every day in order to make your spreadsheets more reliable, more efficient, and more automatic and to give them maximum impact in your home and office duties.

5 Days

16.

SPSS

SPSS is a statistics and data analysis program for businesses, governments, research institutes, and academic organizations. This SPSS course is ideal for you if your job involves analyzing data and you want to learn how to perform data analysis more quickly and efficiently while making the most of your data. This training delivers the skill related to the use of SPSS environment for data understanding, data preparation, and ways of executing sequence of operations to derive the result in the required format. Our course will also show you how to set up statistical analyses with SPSS and interpret the results, so that you are able to apply them with confidence.

5 Days

17.

OFFICE MANAGEMENT IMPROVEMENT

Improvement is both a mind-set and a range of techniques to review and evaluate work processes. As a mind-set, it is a way of approaching work so that a culture of innovation and creativity is encouraged to enhance (improve) office procedures. Continuous Improvement (Kaizen) is a system that involves every employee - from upper management to the cleaning crew.

2 Days

18.

EFFECTIVE COMMUNICATION AND REPORT WRITING

Good communications and reporting are often used as the basis to support critical decision-making within an organization, so the ability to communicate new ideas, information, proposals or recommendations efficiently and accurately to superiors and others is vital. By attending this 2-day course you'll learn, step by step, how to shape your thoughts and structure, draft and write clear and concise production/technical reports

2 Days

19.

BUILDING OPERATIONAL EXELLENCE THROUGH CUSTOMER RELATIONS

For an organization to thrive and continually grow, staff must focus on effective expression of the value of customers. Understanding how customers are handled directly affect individual, team as well as company’s performance. This customer service training seminar enriches the ‘people’s skills’ necessary to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through distinguished customer relations

2 Days

20.

OFFICE HEALTH AND SAFETY

The adherence to health and safety in office seeks to help staff manage their own health and safety at work towards zero accidents and health hazards.

3 Days

21.

5S TOOLS FOR OFFICE MANAGEMENT

5S is workplace management where the work area and workplace are organized and customized to minimize the loss of time and the use of movement. Its principles for eliminating wasted time and unnecessary motion are universally applicable to every office and every business.

3 Days

22.

MANAGEMENT SKILLS FOR ADMINISTRATIVE PROFESSIONALS

Today, most senior managers expect workers to develop personal leadership and management skills in order to set own administrative priorities. In addition, one must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of this successfully, one need to have strategic insight and be able to innovate better processes.

3 Days

23.

LOGISTICS AND SUPPLY CHAIN MANAGEMENT

Understanding logistical systems and the flow and distribution of supply is valuable for improving productivity and reducing cost. Participants are guided through comprehension of the flows of supply-chain management in tracking orders, facilitating returns and reaching business goals. Learning the stages of supply-chain management and how proper flow improves workplace functions.

3 Days

24.

MATERIAL HANDLING AND WAREHOUSING

Material handling and warehousing provides a basic understanding of the major factors in managing a warehouse and distribution system. Introduces the concepts and applications for the effective management and control of distribution channel, warehouse, and transportation management functions and processes.

2 Days

25.

WINNING CUSTOMER SERVICE RELATIONS: OBLIGATION OR REQUEST

For an organization to thrive and continually grow, staff must focus on effectively expressing the importance of customers. Understanding that how customers are handled directly affect individual, team as well as company’s performance. This customer service training seminar enriches the ‘people’s skills’ necessary to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through distinguished customer relations.

2 Days